Accounting Software Support

What to Expect As An Agent

•Interact with customers via phone, focusing on process-related questions, data entry, and navigation.
• Research, analyze, and determine an appropriate course of action for customers.
• Be a positive representative for the client and the product; take a caring and empathetic approach to customer interactions.
• Articulate how to use the product accurately and efficiently resolve customer inquiries on the first contact. •This includes having a thorough understanding of the suite of products and educating customers on those that best meet their needs.
• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
• Act as a technical resource when assisting customers to resolve problems with devices and
equipment.

Capabilities of Top Performing Agents for this Program

Outstanding problem-solving skills
Application of soft skills
Display patience, empathy, and ability to manage stress, the ability to work under pressure
Skilled and efficient in written and verbal communication
Provide knowledgeable, friendly, and eloquent customer service

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

**Any other equipment needed will be advised of upon enrollment**

Available Hours

Monday – Friday (No Weekends)
9:00 a.m. - 9:00 p.m. ET

Client requests agents service 20 hours per week, 3 hours on Monday

Starting Pay: $14.00 per hour

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