Cruise Line Customer Support

What to Expect As An Agent

 

• Serve on the front lines of the guest and Travel Agent partners experience

• Interact with guests and Travel Agent partners via phone; focusing on questions related to cruises, destinations, ship amenities,
and many other pre-cruise related items

• Provide consistent, high-quality support to all guests and Travel Agent partners

• Research, navigate and locate answers to guests and Travel Agent partners questions and concerns

• Document all calls, detailed resolution, and follow-up to actions

 

Capabilities of Top Performing Agents for this Program

 

• Outstanding problem-solving skills

• Displays patience, empathy, an ability to manage stress, the ability to work under pressure

• Provides knowledgeable, friendly and eloquent customer service    

 

 

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 
 

**Any other equipment needed will be advised of upon enrollment**

 

 

Available Hours

Monday- Friday 9:00 AM – 10:30 PM EST 
Sunday – Saturday 9:00 AM – 6:30 PM EST 

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Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

Starting Pay: $13.00 per hour