Home Energy Support

What to Expect As An Agent

 

• Responding to general inquiries

• Describing the booking options

• Explaining billing process and options

• Accepting and processing requests for information materials

• Researching and resolving customer complaints

• Billing clarification questions

• Transferring calls to Client customer service when required

• Additional services as mutually agreed upon by Client 

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Capabilities of Top Performing Agents for this Program

 

• Outstanding problem-solving skills

• Agents will need to have sales ability, able to multitask and take quick notes, and have a knowledge of geography.
• Displays patience, empathy, an ability to manage stress, the ability to work under pressure
• Skilled and efficient in writing and verbal communication
• Provides knowledgeable, friendly and eloquent customer service

 

 

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 
 

**Any other equipment needed will be advised of upon enrollment**

 

 

Available Hours

Monday- Friday 8:00 AM – 11:00 PM EST 

Sunday – Saturday 9:00 AM – 9:00 PM EST 
 

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

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Starting Pay: $12.50 per hour