Home Repair Store Support

What to Expect As An Agent

• Assisting customers with product questions

• Placing new orders

• Handling existing orders: returns/ replacements

• Provide store specific support

• Contacting vendors for shipping information

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Capabilities of Top Performing Agents for this Program

• Outstanding problem-solving skills

• Displays patience, empathy, an ability to manage stress, the ability to work under pressure

• Skilled and efficient in writing and verbal communication

• Provides knowledgeable, friendly and eloquent customer service

• Experience working with users to identify the best solution     

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Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 
 

**Any other equipment needed will be advised of upon enrollment**

Available Hours

Sunday – Saturday 6:00 AM – 12:00 AM EST 

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

Starting Pay: $12.50 per hour