Luxury Handbag Support

What to Expect As An Agent

Delivering an elevated, modern luxury experience on incoming contacts (phone calls, emails, and chats) from customers.
Responsibilities include supporting customers who contact for reasons such as:
Placing an order
Checking an order status
Inquiring about a repair
Seeking product information/recommendations
Resolving an issue
Soft sales are required

Capabilities of Top Performing Agents for this Program

• Respond to incoming contacts from customers in a professional and efficient manner.

• Maintain knowledge and ability to effectively articulate the Coach brand, products, policies, and procedures.
• Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences.
• Mitigate customer escalations through effective decision making and problem-solving skills.
• Leverage multiple systems and tools to effectively handle customer contacts.

• Simultaneously handle multiple tasks including contact handling and data processing.

• Passion for working within a group environment that delivers exceptional customer experiences.
• Demonstrated customer service skills, preferably in a retail and/or contact center environment.
• Effective decision-making, problem-solving and follow-up skills.

• Excellent verbal and written business communication skills.

• Ability to multi-task in a fast-paced environment and handle shifting priorities.

• Strong attention to detail.

• Intermediate computer skills, including proficiency in Windows navigation and MS Office.
• Luxury retail experience

Equipment Requirements

*No Chromebooks or Mac computers are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

**Any other equipment needed will be advised of upon enrollment**

Available Hours

7 days a week, 24 hours a day, 365 days

Client requests agents service 20 hours per week, 4 hours Sat ,Sun and/or Mon

Starting Pay: $12.00 per hour

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