Medical Transportation Support

What to Expect As An Agent

 

• Serve as an extension of the client in helping connect individuals with the transportation needed to fulfill their medical needs.  

• Interact with customers and providers, answering questions related to the appointment in question.  

• Interact with a wide demographic, providing an exemplary level of customer service.

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Capabilities of Top Performing Agents for this Program

 

• Deliver fluent written and verbal English

• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

• Skill and efficiency in writing and verbal communication

• Knowledgeable, friendly, and eloquent customer service

• Showcasing expert sales techniques and ability to overcome customer objection

 

 

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 
 

**Any other equipment needed will be advised of upon enrollment**

 

 

Available Hours

Monday-Friday 7 am-8 pm EST

**No Weekends***

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Client requests agents service 20 hours per week, 4 hours on Monday

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Starting Pay: $13.50 per hour