Roadside Assistance Support

What to Expect As An Agent

24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:

a vehicle that won’t start
flat tire(s)
keys locked inside a car
vehicle out of gas
vehicle in an accident

Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
Possible outbound calls to the client, client’s customers, and/or client account representatives for status and clarification purposes.
Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services
Probe to identify the need of the customer based on vehicle inoperable situation
Identify the customer’s location using Google Maps and other client tools
Provide policy coverage details based on the specific client program
Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
Provide status updates to customers calling after the initial request for assistance was processed

Capabilities of Top Performing Agents for this Program

Outstanding problem-solving skills
Application of soft skills
Display patience, empathy, and ability to manage stress, the ability to work under pressure
Skilled and efficient in written and verbal communication
Provide knowledgeable, friendly, and eloquent customer service

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload

**Any other equipment needed will be advised of upon enrollment**

Available Hours

7 days a week, 24 hours a day, 365 days

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

Starting Pay: $12.00 per hour

Back To Our Clients