Sporting Goods Store Support

What to Expect As An Agent

 

• Respond to “Where is my order?” calls

• Assisting customers with product questions

• Placing new orders/volume orders

• Handling existing orders: returns/replacements

• Provide store-specific support

• Tracking shipments

• Gift Card/Loyalty Card support

• 
  Dispositioning all calls

• Deliver first call resolution with white glove service

​

Capabilities of Top Performing Agents for this Program

 

• Have agents that are fluent, both written and verbal, in English

• Demonstrate a proven ability to deal with challenging customers and situations

• Are confident in their ability to achieve metrics

• Build and maintain strong working relationships through exceptional communication

• Provide proven problem-solving capabilities to deliver practical solutions

• Expertly navigate the Internet and demonstrate a working knowledge of Microsoft Office programs such as Outlook, Excel and Word

• Type 25+ words per minute

• Demonstrate a working knowledge of a variety of sports and outdoor activities

• Have previous customer service experience within a call-handling environment

​

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 
 

**Any other equipment needed will be advised of upon enrollment**

 

 

Available Hours

Monday- Friday 8:00 AM – 12:00 AM EST

Sunday – Saturday 8:00 AM – 12:00 AM EST

​

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

​

Starting Pay: $11.00 per hour