Theme Park Support

What to Expect As An Agent

 

Reservations are calls from customers Members that wish to make reservations for Lodging, Tickets, Air, Packages, or asking a general question about those areas.

 

Dining Reservations will involve taking calls from customers wishing to make reservations for Dining, Children’s Activities, and Cirque du Soleil performances.

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Capabilities of Top Performing Agents for this Program

 

• Deliver fluent written and verbal English

• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

• Skill and efficiency in writing and verbal communication

• Knowledgeable, friendly, and eloquent customer service

• Showcasing expert sales techniques and ability to overcome customer objection

 

 

Equipment Requirements

*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher. 
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 
 

**Any other equipment needed will be advised of upon enrollment**

 

 

Available Hours

365 days per year

7:00am -11:00pm EST

Majority of hours available on Friday, Saturday, and Sunday

 

Client requests agents service 20 hours per week, (7.5 hours) required on a Saturday or Sunday or a combination of both.

 

 

Starting Pay: $10.00 per hour (Dining)

Starting Pay: $12.00 per hour (Reservations)